Appointments

Consultations with either the GP or Practice nurse are made by appointment only.  Please contact the receptionist to book an appointment.  GP appointments are booked to be 10 minutes long.  

We have surgeries morning and afternoon.

We are offering online services for making appointments. All patients have to do is complete the registration form and hand it into reception. Registration Form

Video Call

An appointment by video from your home or wherever is convenient to you.  Firstly please make an appointment as normal with the reception staff and you will be issued with a time slot.  Secondly please use the following link to start your call.

More information about NHS Near Me use in NHS Scotland and in NHS Grampian is available by clicking on the following links:    NHS Scotland Near Me information

For Technical Requirements to run an NHS Near Me video call click here Technical Requirements

For Troubleshooting tips if you experience difficulties using NHS Near Me click here Troubleshooting tips

Why do reception staff ask why I need to be seen?

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’. Reception staff are trained to ask certain questions in order to ensure that you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

The receptionists are asked to collect brief information from patients to help:

• doctors prioritise house visits and phone calls
• ensure patients receive the appropriate level of care
• direct patients to see the nurse or other health professionals rather than a doctor where appropriate.

Reception staff, like all members of the team, are bound by confidentiality rules:

• Any information given by you is treated strictly confidentially.
• The practice would take any breach of confidentiality very seriously and deal with it accordingly.
• You can ask to speak to the receptionist in private, away from the reception desk.
• However, if you feel your issue is very private and do not wish to say what this is, then this will be respected.

Telephone Consultations and Advice

If you need to consult a doctor and feel that it can be dealt with over the telephone please ask for a telephone consultation.  You will be asked for a contact number.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.